Privacy Policy

1. Introduction

Grape Dawn ("Company", "we", "us", or "our"), founded in 2022 by Rajesh and Hetasvi, is a bespoke technology and software engineering firm specializing in cloud management, automated deployment, and high-performance digital communications platforms. This Privacy Policy governs your use of our WhatsApp Business Messaging Platform and associated cloud services operating via Meta's WhatsApp Cloud API.

We respect your privacy and are committed to protecting personal data collected through our services in full compliance with global privacy regulations, including GDPR, CCPA, and Meta Developer Policies.

2. Information We Collect

When you interact with Grape Dawn's messaging systems or utilize our platform, we collect the following types of information:

• Account & Contact Data: Name, phone number, email address, company details, and WhatsApp Business Account identifiers (`WABA_ID`, `PHONE_NUMBER_ID`).
• Message Content & Payloads: Content of WhatsApp messages (text, media, attachments, template responses) sent and received via Meta WhatsApp Cloud API webhooks.
• Metadata & Delivery Receipts: Timestamps, message delivery status receipts (`sent`, `delivered`, `read`, `failed`), and unique message identifiers (`wamid`).
• Technical & System Logs: IP addresses, browser types, server request headers, and Webhook event logs collected for security and HMAC signature validation (`x-hub-signature-256`).

3. How We Use Collected Information

We process collected data exclusively for the following operational and business purposes:

• Facilitating secure, real-time two-way WhatsApp messaging between businesses and users.
• Delivering transactional notifications, customer support updates, and approved WhatsApp template communications.
• Verifying Meta Webhook requests (`hub.verify_token` & HMAC SHA-256 signatures) to prevent spoofing or unauthorized access.
• Monitoring message delivery health, status receipts, and platform performance.
• Complying with legal obligations and enforcing Meta Platform Terms and WhatsApp Business Messaging Policies.

4. Data Sharing & Third-Party Services

Grape Dawn strictly does NOT sell, rent, or trade personal user data to third parties. Data is shared only with trusted infrastructure providers necessary to operate the platform:

• Meta Platforms, Inc.: Message payloads and metadata are processed via Meta's WhatsApp Cloud API servers in accordance with Meta's Privacy Policy.
• Hosting & Cloud Infrastructure: Secured server infrastructure configured with TLS/SSL encryption and restricted access controls.

5. Data Retention & Security

We employ industry-standard encryption protocols (TLS/SSL in transit, AES-256 at rest) to protect all message payloads and API tokens. Message logs and conversation threads are retained only for as long as necessary to fulfill operational messaging needs or comply with legal requirements.

6. Your Data Rights & Deletion Requests

Users have the right to request access to, correction of, or complete deletion of their personal data. To initiate a data deletion request, please follow our step-by-step User Data Deletion Instructions or contact us directly.

7. Contact Us

If you have any questions, concerns, or data privacy requests regarding this Privacy Policy, please contact Grape Dawn at: